MakeYourChatbot ("MYCB," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered chatbot platform, whether as a business owner creating chatbots or as an end user interacting with chatbots powered by our service.
1. Information We Collect
1.1 Information from Business Owners
When you create an account and set up a chatbot, we collect:
- Account Information: Name, email address, and authentication credentials (via Google OAuth or magic link)
- Business Information: Business name, website URL, and contact information
- Chatbot Configuration: Knowledge base content, Q&A pairs, custom instructions, and personality settings you provide
- Payment Information: If applicable, payment details processed through our third-party payment processor
1.2 Information from End Users (Chat Participants)
When someone interacts with a chatbot powered by MYCB, we collect:
- Chat Messages: All messages sent to and received from the chatbot, including questions, responses, and any information voluntarily shared
- Contact Information: Name, email address, and phone number if voluntarily provided during conversation or escalation
- Device Information: Browser type, IP address, device type, and general location (city/region level)
- Usage Data: Timestamps, session duration, and interaction patterns
1.3 Automatically Collected Information
We automatically collect certain information through cookies and similar technologies:
- Log data and analytics
- Session identifiers
- Referring URLs
2. How We Use Your Information
We use collected information to:
- Provide Our Services: Power chatbot conversations, process escalations, and deliver messages between end users and business owners
- Improve AI Responses: Analyze conversation patterns to improve chatbot accuracy and helpfulness
- Send Notifications: Deliver escalation alerts, weekly digests, and service updates to business owners
- Provide Support: Respond to inquiries and troubleshoot issues
- Ensure Security: Detect and prevent fraud, abuse, and security threats
- Comply with Legal Obligations: Meet applicable legal requirements
3. Chat Data Storage and Retention
Important: We store chat conversations to provide our services. Here's what you should know:
- Chat History: Conversations are stored to maintain context, enable escalations to human support, and allow business owners to review customer interactions
- Retention Period: Chat data is retained for up to 24 months from the last interaction, unless a business owner or end user requests earlier deletion
- AI Processing: Chat messages are processed by OpenAI's API to generate responses. OpenAI's data usage is governed by their API data usage policies, which do not use API data for training
- Business Owner Access: Business owners can view all conversations with their chatbot through our dashboard
4. How We Share Your Information
We may share your information with:
- Business Owners: End user chat data is shared with the business owner whose chatbot you interact with. They control how they use this data
- Service Providers: We use third-party services including:
- OpenAI (AI processing)
- Railway (hosting)
- Maileroo (email delivery)
- Slack (optional notifications)
- Legal Requirements: When required by law, court order, or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
5. Your Rights and Choices
5.1 For All Users
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Opt-Out: Opt out of marketing communications
5.2 For California Residents (CCPA)
You have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt out of the sale of personal information (we do not sell data)
- Right to non-discrimination for exercising your rights
5.3 For EU/UK Residents (GDPR)
You have additional rights under GDPR:
- Right to data portability
- Right to restrict processing
- Right to object to processing
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption in transit (TLS/SSL) and at rest
- Secure authentication mechanisms
- Regular security assessments
- Access controls and audit logging
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
9. Third-Party Links
Our services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
For data deletion requests, please email us with the subject line "Data Deletion Request" and include the email address associated with your interactions.